When you subscribe to Fibernet's technical administration services, you receive the expertise of a team of experienced professionals, trained and knowledgeable in maximizing the reliability of your online services. Our team provides support and consultation on ensuring the reliability of your mission-critical applications.

We can fully manage your hosting environment from the network layer to the applications. Our server administration services include: performance monitoring, application response and performance, database monitoring, and hardware and operating system management.

• ICMP - HTTP - FTP - SMTP - SSH
• ICMP (Ping), HTTP, FTP, SMTP and SSH are a few of the protocols the Fibernet can monitor on your server.

• ICMP, or Ping, is monitored by default and basically indicates that your server is available and responding on the network.

• HTTP can be monitored to determine whether or not your server is responding on port 80 (the default port for the hosting of web sites). This service can be monitored for the base IP on your server or specific IP's on your server.

• FTP, like HTTP, can be monitored to determine whether or not your server is responding on port 21 (the default port for hosting file transfer sites). This service, like HTTP, can be monitored on the base IP of your server or specific IP's on your server.

• SMTP, like HTTP and FTP, can be monitored to determine whether or not your server is responding on port 25 (the default port for simple mail transfer services). This service, like HTTP and FTP, can be monitored on the base IP of your server or specific IP's on your server.

• SSH, like HTTP, FTP and SMTP, can be monitored to determine whether or not your server is responding on port 22 (the default port for Secure Shell). This service, like HTTP, FTP and SMTP, can be monitored on the base IP of your server or specific IP's on your server.

• Fibernet monitoring is able to monitor additional protocols not listed above including: TCP (any port), UDP (any port), My SQL, Oracle, MS Terminal Services.

Unix, Linux and Windows Servers - Backup to Tape

Fibernet offers tape backup and offsite tape storage services based on once weekly and daily (Monday –Friday) incremental or full back as a recommended management upgrade. Fibernet is happy to recommend several removable media tape solutions to meet your needs.

Restoration services are available to all managed contract clients per their discounted technical support contract hours. Our experienced staff can quickly restore your data from tape or in some cases from major server crashes.

Our highly trained staff continuously monitors and responds to security issues as they arise for currently supported operating systems and applications.

When the next security vulnerability is discovered, and a patch becomes available, Fibernet will take action in accordance with pre-defined contract criteria including: scheduling, configuration changes, and rebooting if necessary.

Fibernet guarantees its services to a high industry standard SLA. Our areas of commitment include, but are not limited to, network uptime, technical support response, and escalation procedures.

Managed IT