| Support Level |
Priority |
Fibernet Facility (Business Hours) |
On Site Charge (Business Hours) |
Remote Hands
Server reboots, power cycling, cable checking. |
4th |
Free
15 per month during support hours, otherwise Level 1. Subject to support availability. |
$75.00/hour
$55.00/hour
|
Level 1
PC Support/Set-up, Cabling, Web Development and Graphic Design, and HTML. |
3rd |
$65.00/hour
$45.00/hour
|
$75.00/hour
$55.00/hour
|
Level 2
Servers, Routers, Switches, Programming ( e.g. PHP, CGI) |
2nd |
$90.00/hour
$75.00/hour
|
$100.00/hour
$85.00/hour
|
Level 3
Security Services, Firewalls. |
1st |
$125.00/hour
$95.00/hour
|
$135.00/hour
$105.00/hour
|
Level 1 After Hours*
PC Support/Set-up, Cabling, Web Development and Graphic Design, and HTML. |
3rd |
$130.00/hour
$90.00/hour
|
$150.00/hour
$110.00/hour
|
Level 2 After Hours*
Servers, Routers, Switches, Programming ( e.g. PHP, CGI) |
2nd |
$180.00/hour
$150.00/hour
|
$200.00/hour
$170.00/hour
|
Level 3 After Hours*
Security Services, Firewalls. |
1st |
$250.00/hour
$190.00/hour
|
$270.00/hour
$210.00/hour
|
Managed Service Contracts are Available which offer a discount off the rates quoted above. See your sales person for details.
