Q: How do I send mail?
A: It is best to send it through your ISP’s provided mail server.
Q: How do I choose usernames and passwords?
A: User names must be unique so common names will often not work. Try user names that are first name and last initial such as valeriet or johnx. User names can contain only lowercase letters or numbers, no punctuation or symbols. Passwords must be at least 6 characters and contain a capital letter and a number. The more complex and random the more secure it will be. Passwords can contain almost any character.
Q: Do you backup my email?
A: No, unfortunately, there is no easy way for us to backup your email since it is stored on your computer once you have downloaded it.
What if I need more mail storage space for large attachments?
The best option for increasing storage space for large emails is to upgrade to an Advanced Virtual Server account or higher. Those accounts include the feature of custom email quotas.
Q: How do I design my website?
A: There are many options for this. If you want a professional look, our design service group can really help you out. There are also many free software tools that can help you create a simple website.
Q: Why can’t I have the username I want?
A: Since the virtual server system is a shared server environment, often common user names are already taken. User names like john or tim or mary are not likely to be available but using an alias for your email address allows you to have any email address you want combined with your user name. So even if your user name is stephen123x your email address can still be stephen@company.com or whatever you like.
Q: Why does my password have to be so complicated?
A: The more complex it is, the more secure it is and hard to guess. This protects your account from being accessed by those who should not be allowed to access it.
Q: How do I upload files to my new account?
A: The best way to do that is to use a File Transfer Protocol program. We recommend the program Filezilla, which you can find on Google.com. |
