Q: How does the wireless work?
A: The wireless in your office is setup with 2 distinct pieces of equipment. One being the “wireless gateway” in your office and the other being the “access point” that your antenna would face at on another nearby roof.
The wireless gateway in your office has an Ethernet network card, a wireless card that connects to the antenna on the roof, and various other essential pieces of hardware. On boot up the Ethernet card checks for a connection to your local network as well as the wireless card looking for the wireless access point. Upon finding the wireless access point, it logs on and has Internet access to the wireless gateway which in turn sends through the Ethernet card.
Some machines may have “nat” and “dhcp” on them which will give all the computers on the network a 10.0.0.x, or a 192.168.0.x number, whereas most of you may have “public, static” ip addresses. The Ethernet card should have a cable from it plugged into your switch, hub, or dhcp device's Wan or Uplink port. From the hub you should have all the other computers in the office plugged into it.
Q: I am having problems getting to the Internet.
A: This may occur from time to time in wireless networks if there is interference or weather of some kind. Make sure your wireless gateway is not in the vicinity of a microwave, or a 2.4Ghz wireless phone (since it uses the same frequency as the wireless card does), that would cause large amounts of interference for the wireless card, and may cause the gateway machine to not acquire a connection to the access point. Likewise weather such as severe wind or snow may block the wireless signal or skew the antenna on the roof from where it should be pointing.
You may have a cable loose and need to make sure the Ethernet and Wireless cables plugged into the wireless gateway and switch, hub, or dhcp device are tight and secure into the respected devices. As well as powered up.
You may also need to make sure you are able to get to the wireless device. If the cables are secure, then you would need to make sure you have or are getting an ip address. In windows if you click on Start => Run => then type “cmd” without the quotes and press ok => then it should bring up a small black screen => then type “ipconfig” without the quotes. It should give you an ip address and show the gateway and subnet mask. The ip address should either be a static ip address we provided or a private ip supplied through dhcp. If you get an address 169.x.x.x or a 0.0.0.0 then you are not getting a correct ip address. You should reboot and make sure everything is plugged in securely and that the wireless gateway and switch, hub, and/or dhcp device is plugged in and showing link lights.
If you are getting an ip, but still cannot get out, then a last resort should be rebooting the wireless gateway. You shouldn't hardly ever need to do this, but it may need it on occasion. You should turn the power switch off, and then back on and then should see the hard drive light blinking. It could take as little as 1-2 minutes to as much as 10 minutes while doing checks to make sure the system is working properly.
If you are getting the Internet, but it is slow or problematic, Or if you still have questions or would like to talk to us about anything concerning it, call us or e-mail us at support@fiber.net .
Q: How do I see the graphs of traffic used for the connection?
A: Every wireless customer has the ability to see the the graphs and reports to see the amount of traffic that they are using. This is a good tool as well for those how may have virus trouble or other types of traffic problems.
If you are unsure about how to get to it, you need simply to go to http://www.fiber.net/customer and put in your username and password and on the left select your connections graph (i.e. Wireless 5gb). If you are unsure of the username and password, then contact customer service and they will provide the contacts to the account with needed information. |
